Frequently Asked Questions
Everything you need to know about your Melvin & Hamilton experience.
What makes Melvin & Hamilton shoes unique?
Our shoes are crafted using high-quality vegetable-tanned leather and traditional methods. Each pair features hand-finished details, ensuring a unique patina and character that evolves over time.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within Europe. We offer free shipping on orders over a certain threshold, while express options are available at checkout for faster delivery.
What is your return policy?
You can return any unworn items in their original packaging within 14 days of receipt. Please use our online return portal to generate a prepaid shipping label for a seamless process.
How do I choose the right size?
Our shoes generally follow standard European sizing. We provide a detailed size guide on each product page, and if you are between sizes, we typically recommend choosing the smaller size for our leather loafers and oxfords.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Sofort for your convenience and security.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend using cedar shoe trees and applying high-quality cream or wax polish regularly. Avoid direct heat sources if the leather gets wet.